USER

Managing Your User Account

Authorize Account

  • After logging in select “Dashboard”
  • Select the “User information” Icon
  • Select “Verify account”
  • An email will be sent to the email address you provided on sign up
    containing a link that will verify the account and take you to your home page

Create Account

  • Select “Login/Signup” from the home page
  • Select “Create one here”
  • Enter all required fields then select “Create Login”
  • pecify Account type (User, Vendor, Vendor)

Add items to Cart

  • Select an event
  • Select an item that you wish to add to your cart
  • Add the quantity then select “Add”

Manage Cart Cart

  • Click the Cart icon from any page (assuming that items exist in the cart)
  • Adjust Quantities using up and down arrows or Delete items by clicking the ‘X’ under the Action Column

Checkout Order

  • After items have been added to the cart select “Checkout”
  • You will then be directed to the “Order Details” page
  • Select “Paypal Checkout”
  • Enter Paypal log in credentials
  • You will then be directed to back to the “Orders” page on SpurrOpen.com
  • Order details will be visible under the “Completed Orders” tab along with a QR Code

Where do I find my Order QR code?

  • After and order is placed and confirm a QR code will be visible under the “Completed Orders” tab
  • A confirmation email will also be sent containing the QR code

How to I cancel an Order?

  • NB: Only Pending orders can be canceled at this time. If you wish to cancel an order laready paid for please contact SpurrEmpire Support Services
  • From the Order History page under Pending Orders select “X” under action
  • User should then be prompted to “Cancel this order”
  • Select “Yes”

Update Personal information

  • Go to the dashboard
  • Select “User Information”
  • Select “My Information”
  • Select “Edit Personal Information”
  • Make adjustments where necessary

Update Login Settings

  • Go to the dashboard
  • Select “User Information”
  • Select “My Information”
  • Select “Edit Login” or “Change Password”
  • Make adjustments where necessary








Hosts

Managing Your User Host Account

How do I Create an Host for Events

  • Select “Choose File” and Upload your Host logo
  • Add Profile Name
  • Add Company Name
  • Then Select “Save Account Details”
  • Select the “Address” tab
  • Add Street Address 1
  • Add Street Address 2
  • Add Town
  • Add Country
  • Click “Create new Host”

How do I add a Ticket to My Event

  • Go to your dashboard
  • Select the Services tab
  • Select the “Tickets” tab from the Host account
  • Click “Add New Ticket”
  • Add Ticket logo
  • In the Details tab:
  • Add Ticket Name
  • Add Ticket Description
  • In the Pricing tab:
  • Add Ticket Base Currency
  • Add Default Price
  • Add Default Quantity
  • Then select “Create New Ticket”

How do I make changes to a Ticket

  • Go to the dashboard
  • Select My Services
  • Select your Host account
  • Select “Tickets”
  • Click the drop down (Located to the right of the Ticket name)
  • Select “Edit”
  • Make Adjustments where necessary
  • Select “Update”

How do I remove a ticket>?

  • Go to the dashboard
  • Select My Services
  • Select your Host account
  • Select “Tickets”
  • Click the drop down (Located to the right of the Ticket name)
  • Select “Delete”
  • Confirm deletion

How do I create An Event

  • Select the “Events” tab from your dashboard
  • Click “Add New Event”
  • Add Event Name
  • Add Category
  • Add Country
  • Add Start Date
  • Add End Date
  • Select “Create New Event”
  • Add Event Details
  • Add Artist/Presenters
  • Add Sponsor
  • Add Service Providers
  • Add Ticket Outlets
  • Add Schedule/ Line up
  • Add Pictures & Videos
  • Add Highlight/Specials
  • Add FAQ’s
  • Select whether you would like to Save the Date or Publish your event

How do I preview an event before publishing?

  • From the dashboard select the Services tab
  • Select events
  • Select the drop down to the right
  • Select “Preview Event”

How do I modify Event Details?

  • Go to the dashboard
  • Select My Services
  • Select your Host account
  • Select “Events”

How do I remove an Event?

  • Click the drop down (Located to the right of the product name)
  • Select “Event Details”
  • Make Adjustments where necessary
  • From the dashboard select the Services tab
  • Select events
  • Select the drop down to the right
  • Select “Delete Event”

How do I Update my host Account?

  • Go to the dashboard
  • Select My Services
  • Select the “Actions” drop down for the Host account
  • Select “Edit”
  • Make adjustments where necessary
  • Select “Save Account Details”

How to I invite somepne to join my Host Account?

  • Go to Dashboard
  • Select the “My Services” tab
  • Select the Actions drop down (located to the left of the Host company name)
  • Select “Users”
  • Select “Invite User”
  • Add Invitee Email
  • Add User Role
  • Add Expiry Date
  • Add Welcome Message
  • Select “Send User Invite”

How to I accept an invite to a Host Account?

  • A link will be sent to the invitee
  • Invitee will be prompted to follow the link
  • When the link is clicked the invitee should then be prompted to either create an account or sign in
  • Invitee will then be directed to the Invites page on the dashboard
  • Invitee selects “Accept”
  • (Based on the permissions granted, that will determine that tasks the invitee is able to perform)

How to I reject an invite to a Host Account?

  • A link will be sent to the invitee
  • Invitee will be prompted to follow the link
  • When the link is clicked the invitee should then be prompted to either create an account or sign in
  • Invitee will then be directed to the Invites page on the dashboard
  • Invitee selects “Reject”

How to I view my Invites?

  • Go to the dashboard
  • Select “My Services”
  • Click the Actions drop down (To the right of the service account name)
  • Select “Users”
  • Select the “Invitations” Tab

Update Personal information

  • Go to the dashboard
  • Select “User Information”
  • Select “My Information”
  • Select “Edit Personal Information”
  • Make adjustments where necessary

Update Login Settings

  • Go to the dashboard
  • Select “User Information”
  • Select “My Information”
  • Select “Edit Login” or “Change Password”
  • Make adjustments where necessary








Vendor

Managing Your User Vendor Account

How do I Create an Vendor for Events

  • Select “Choose File” and Upload your Vendor logo
  • Add Profile Name
  • Add Company Name
  • Then Select “Save Account Details”
  • Select the “Address” tab
  • Add Street Address 1
  • Add Street Address 2
  • Add Town
  • Add Country
  • Click “Create new Vendor”

How do I Pause the Avaiablitity of a Product?

  • Select My Services
  • Select your Vendor account
  • Select “Products”
  • Click the Pause button to the right of the product name

How do I create a Product for a Vendor

  • Go to your dashboard
  • Select the Services tab
  • Select the “Products” tab from the Vendor account
  • Click “Add New Product”
  • Add product logo
  • In the details tab:
  • Add Product Type
  • Add Product Name
  • Add Product Description
  • In the Pricing tab:
  • Add Product Base Currency
  • Add Default Price
  • Add Default Quantity
  • Select “Create New Product”

How do I make changes to Product Information?

  • Go to the dashboard
  • Select My Services
  • Select your Vendor account
  • Select Products
  • Click the drop down (Located to the right of the product name)
  • Select “Edit”
  • Make Adjustments where necessary
  • Select “Update”

How do I remove a product?

  • Go to the dashboard
  • Select My Services
  • Select your Vendor account
  • Select Products
  • Click the drop down (Located to the right of the Ticket name)
  • Select “Delete”
  • Confirm deletion

How do I Update my vendor Account?

  • Go to the dashboard
  • Select My Services
  • Select the “Actions” drop down for the Vendor account
  • Select “Edit”
  • Make adjustments where necessary
  • Select “Save Account Details”

How to I invite somepne to join my Vendor Account?

  • Go to Dashboard
  • Select the “My Services” tab
  • Select the Actions drop down (located to the left of the Vendor company name)
  • Select “Users”
  • Select “Invite User”
  • Add Invitee Email
  • Add User Role
  • Add Expiry Date
  • Add Welcome Message
  • Select “Send User Invite”

How to I accept an invite to a Vendor Account?

  • A link will be sent to the invitee
  • Invitee will be prompted to follow the link
  • When the link is clicked the invitee should then be prompted to either create an account or sign in
  • Invitee will then be directed to the Invites page on the dashboard
  • Invitee selects “Accept”
  • (Based on the permissions granted, that will determine that tasks the invitee is able to perform)

How to I reject an invite to a Vendor Account?

  • A link will be sent to the invitee
  • Invitee will be prompted to follow the link
  • When the link is clicked the invitee should then be prompted to either create an account or sign in
  • Invitee will then be directed to the Invites page on the dashboard
  • Invitee selects “Reject”

How to I view my Invites?

  • Go to the dashboard
  • Select “My Services”
  • Click the Actions drop down (To the right of the service account name)
  • Select “Users”
  • Select the “Invitations” Tab