User Manual
USER
Authorize Account
- After logging in select “Dashboard”
- Select the “User information” Icon
- Select “Verify account”
- An email will be sent to the email address you provided on sign up
containing a link that will verify the account and take you to your home page
Create Account
- Select “Login/Signup” from the home page
- Select “Create one here”
- Enter all required fields then select “Create Login”
- pecify Account type (User, Vendor, Vendor)
Add items to Cart
- Select an event
- Select an item that you wish to add to your cart
- Add the quantity then select “Add”
Manage Cart Cart
- Click the Cart icon from any page (assuming that items exist in the cart)
- Adjust Quantities using up and down arrows or Delete items by clicking the ‘X’ under the Action Column
Checkout Order
- After items have been added to the cart select “Checkout”
- You will then be directed to the “Order Details” page
- Select “Paypal Checkout”
- Enter Paypal log in credentials
- You will then be directed to back to the “Orders” page on SpurrOpen.com
- Order details will be visible under the “Completed Orders” tab along with a QR Code
Where do I find my Order QR code?
- After and order is placed and confirm a QR code will be visible under the “Completed Orders” tab
- A confirmation email will also be sent containing the QR code
How to I cancel an Order?
- NB: Only Pending orders can be canceled at this time. If you wish to cancel an order laready paid for please contact SpurrEmpire Support Services
- From the Order History page under Pending Orders select “X” under action
- User should then be prompted to “Cancel this order”
- Select “Yes”
Update Personal information
- Go to the dashboard
- Select “User Information”
- Select “My Information”
- Select “Edit Personal Information”
- Make adjustments where necessary
Update Login Settings
- Go to the dashboard
- Select “User Information”
- Select “My Information”
- Select “Edit Login” or “Change Password”
- Make adjustments where necessary
Hosts
How do I Create an Host for Events
- Select “Choose File” and Upload your Host logo
- Add Profile Name
- Add Company Name
- Then Select “Save Account Details”
- Select the “Address” tab
- Add Street Address 1
- Add Street Address 2
- Add Town
- Add Country
- Click “Create new Host”
How do I add a Ticket to My Event
- Go to your dashboard
- Select the Services tab
- Select the “Tickets” tab from the Host account
- Click “Add New Ticket”
- Add Ticket logo
- In the Details tab:
- Add Ticket Name
- Add Ticket Description
- In the Pricing tab:
- Add Ticket Base Currency
- Add Default Price
- Add Default Quantity
- Then select “Create New Ticket”
How do I make changes to a Ticket
- Go to the dashboard
- Select My Services
- Select your Host account
- Select “Tickets”
- Click the drop down (Located to the right of the Ticket name)
- Select “Edit”
- Make Adjustments where necessary
- Select “Update”
How do I remove a ticket>?
- Go to the dashboard
- Select My Services
- Select your Host account
- Select “Tickets”
- Click the drop down (Located to the right of the Ticket name)
- Select “Delete”
- Confirm deletion
How do I create An Event
- Select the “Events” tab from your dashboard
- Click “Add New Event”
- Add Event Name
- Add Category
- Add Country
- Add Start Date
- Add End Date
- Select “Create New Event”
- Add Event Details
- Add Artist/Presenters
- Add Sponsor
- Add Service Providers
- Add Ticket Outlets
- Add Schedule/ Line up
- Add Pictures & Videos
- Add Highlight/Specials
- Add FAQ’s
- Select whether you would like to Save the Date or Publish your event
How do I preview an event before publishing?
- From the dashboard select the Services tab
- Select events
- Select the drop down to the right
- Select “Preview Event”
How do I modify Event Details?
- Go to the dashboard
- Select My Services
- Select your Host account
- Select “Events”
How do I remove an Event?
- Click the drop down (Located to the right of the product name)
- Select “Event Details”
- Make Adjustments where necessary
- From the dashboard select the Services tab
- Select events
- Select the drop down to the right
- Select “Delete Event”
How do I Update my host Account?
- Go to the dashboard
- Select My Services
- Select the “Actions” drop down for the Host account
- Select “Edit”
- Make adjustments where necessary
- Select “Save Account Details”
How to I invite somepne to join my Host Account?
- Go to Dashboard
- Select the “My Services” tab
- Select the Actions drop down (located to the left of the Host company name)
- Select “Users”
- Select “Invite User”
- Add Invitee Email
- Add User Role
- Add Expiry Date
- Add Welcome Message
- Select “Send User Invite”
How to I accept an invite to a Host Account?
- A link will be sent to the invitee
- Invitee will be prompted to follow the link
- When the link is clicked the invitee should then be prompted to either create an account or sign in
- Invitee will then be directed to the Invites page on the dashboard
- Invitee selects “Accept”
- (Based on the permissions granted, that will determine that tasks the invitee is able to perform)
How to I reject an invite to a Host Account?
- A link will be sent to the invitee
- Invitee will be prompted to follow the link
- When the link is clicked the invitee should then be prompted to either create an account or sign in
- Invitee will then be directed to the Invites page on the dashboard
- Invitee selects “Reject”
How to I view my Invites?
- Go to the dashboard
- Select “My Services”
- Click the Actions drop down (To the right of the service account name)
- Select “Users”
- Select the “Invitations” Tab
Update Personal information
- Go to the dashboard
- Select “User Information”
- Select “My Information”
- Select “Edit Personal Information”
- Make adjustments where necessary
Update Login Settings
- Go to the dashboard
- Select “User Information”
- Select “My Information”
- Select “Edit Login” or “Change Password”
- Make adjustments where necessary
Vendor
How do I Create an Vendor for Events
- Select “Choose File” and Upload your Vendor logo
- Add Profile Name
- Add Company Name
- Then Select “Save Account Details”
- Select the “Address” tab
- Add Street Address 1
- Add Street Address 2
- Add Town
- Add Country
- Click “Create new Vendor”
How do I Pause the Avaiablitity of a Product?
- Select My Services
- Select your Vendor account
- Select “Products”
- Click the Pause button to the right of the product name
How do I create a Product for a Vendor
- Go to your dashboard
- Select the Services tab
- Select the “Products” tab from the Vendor account
- Click “Add New Product”
- Add product logo
- In the details tab:
- Add Product Type
- Add Product Name
- Add Product Description
- In the Pricing tab:
- Add Product Base Currency
- Add Default Price
- Add Default Quantity
- Select “Create New Product”
How do I make changes to Product Information?
- Go to the dashboard
- Select My Services
- Select your Vendor account
- Select Products
- Click the drop down (Located to the right of the product name)
- Select “Edit”
- Make Adjustments where necessary
- Select “Update”
How do I remove a product?
- Go to the dashboard
- Select My Services
- Select your Vendor account
- Select Products
- Click the drop down (Located to the right of the Ticket name)
- Select “Delete”
- Confirm deletion
How do I Update my vendor Account?
- Go to the dashboard
- Select My Services
- Select the “Actions” drop down for the Vendor account
- Select “Edit”
- Make adjustments where necessary
- Select “Save Account Details”
How to I invite somepne to join my Vendor Account?
- Go to Dashboard
- Select the “My Services” tab
- Select the Actions drop down (located to the left of the Vendor company name)
- Select “Users”
- Select “Invite User”
- Add Invitee Email
- Add User Role
- Add Expiry Date
- Add Welcome Message
- Select “Send User Invite”
How to I accept an invite to a Vendor Account?
- A link will be sent to the invitee
- Invitee will be prompted to follow the link
- When the link is clicked the invitee should then be prompted to either create an account or sign in
- Invitee will then be directed to the Invites page on the dashboard
- Invitee selects “Accept”
- (Based on the permissions granted, that will determine that tasks the invitee is able to perform)
How to I reject an invite to a Vendor Account?
- A link will be sent to the invitee
- Invitee will be prompted to follow the link
- When the link is clicked the invitee should then be prompted to either create an account or sign in
- Invitee will then be directed to the Invites page on the dashboard
- Invitee selects “Reject”
How to I view my Invites?
- Go to the dashboard
- Select “My Services”
- Click the Actions drop down (To the right of the service account name)
- Select “Users”
- Select the “Invitations” Tab